1. What is MTB3D.com?
    Materials to Build 3D is the number one 3D print specialist. We have many expierence in 3D printing and we can provide you with the right filament for your 3D print job. We sell high quality filaments, tapes and 3D printers. Besides this, we also do 3D printing of complex objects. See our portfolio for more information on this.

  2. Can you provide me of a special color filament?
    MTB3D can offer you a custom product. From 40 kg on we supply personal colours on RAL code. The 

  3. Can you provide me with larger spools?
    For MTB3D premium filament, the maximum weight of filament on a spool is 5kg. The lead time can be 3 weeks. For the Basic filament, a max netto weight of 10 kg is possible. The lead time for this is at least 2 months.
  4. Do you supply materials that are not available on your website?
    You can send us an email if you are looking for a specific filament material. If it is an interesting material, we will consider taking it in our assortment

  5. How are the spools packed?
    De spools are first sealed in plastic. After that moisture absorber is added and the total packige is sealed in vacuum. Each rol is then packed in a seperate carton.

  6. When will my package be delivered?
    MTB3D is doing the best she can to ship your order within one day. You will receive a track and trace code if you have created an account at MTB3D.com.
  7. When can I pick up my order?
    For picking up your order, you can make a notition during your checkout. You can also send us an email or give us a call to arrange a pickup date. 

  8. What are the terms of returns?
    As a privite person, it is possible to return your order within 14 days without reason. The product needs to be in the original and unopened package. Before sending the return package to us, you should first send an email to: info@mtb3d.com. We will send you intructions for returnation. We will not accept a return package without the email. After receiving the package, we will refund your purchase amount. The shipping costs of the return are paid by the customer.

  9. Is it possible to order without VAT?
    If you are a company within the EU and outside the Netherlands, you can purchase your order without VAT. In order to do this, we need a valid VAT number. Please  send us an email if you are interested in this.